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Brokers continue to cope with about 80 per cent of phone calls coming in to the contact center and touchtone IVR methods manage only 10 to 20 p.c. But with speech programs getting floor, that IVR proportion is poised for growth, Based on Steve Tran, cofounder and vice president of selling and shopper solutions at BeVocal, which offers hosted speech

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Cellular CRM is often a extremely essential and competitive area for CRM companies. Oracle doesn't guide During this area.Enables organizations to easily build a catalog in their APIs, giving visibility for these APIs to be used in application development.Oracle's social CRM functions, enabling social engagement and checking of audience opinions mi

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